Privacy & cookies

Sierra Cacao sells pure cacao from the Sierra Nevada de Santa Marta, sent from Nottingham. For anything about your data, email joe@sierracacao.com.

Orders and payment are handled by Shopify's checkout. We see what you need us to see to send your order.

If you sign up for offers and news, we keep your email address securely and add it to our Shopify customer list. You can unsubscribe at any time from any email.

If you send a wholesale enquiry, we keep the details you give us so we can reply.

Essential: storage that keeps your basket and remembers your cookie choice. These are always on.

Marketing: Meta's pixel, which helps us measure our ads. Only used if you accept.

With your advertising acceptance, we also share completed order details with Meta through server-side Purchase reporting. This includes the order ID, items, quantities, total and currency, hashed email, phone, name, city, postcode, country and Shopify customer ID, plus advertising cookies, IP address and browser details. Meta uses these to match purchases and measure and optimise ads. Hashing does not make personal data anonymous.

We retain the advertising choice, time, region and version of the notice shown, including acceptance evidence when you later withdraw. Server reporting checks the choice recorded for your order and your latest choice. Refused or unconsented orders are not reported, and later acceptance does not replay them. You can withdraw in Cookie settings or contact us at joe@sierracacao.com.

You can change your mind at any time with Cookie settings, also linked in the footer of every page.

Under UK GDPR you can ask to see, correct or delete the data we hold about you, or object to how we use it. Email joe@sierracacao.com and we'll reply within a month.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.